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FREQUENTLY ASKED QUESTIONS
Maybe your question is already answered.
- Who is eligible to shop on this website?
Only persons of age in their province and living within Canada.
- How do I contact customer service?
We do our best to be available for any customer service inquiries. Our emails are monitored Monday – Friday, 10am – 5pm. You can contact us by sending an email to firstname.lastname@example.org – please provider your order number in the email for reference.
- Will my package be shipped discretely?
Yes. We ensure that your order is packaged carefully and vacuumed sealed. This protects your purchase and your privacy. We use mailers which are secure and discreet.
- How soon does my order ship out?
If payment clears by 9 am PST, your order will be shipped the same business day. Any payments cleared after 9 am PST will be shipped the next business day. We do not ship out on weekends.
- What payment types do you accept?
Currently we only accept e-transfer as payment. For instructions on sending an e-transfer, watch the video below.
- Where do I enter my discount or coupon code?
- Enter your discount or coupon code at the check out page before you finalize your order.
- Do you sell wholesale?
Yes, we offer wholesale bulk pricing. Please contact us directly by email to email@example.com for orders over 1lb.